Privacy Policy

Last updated: February 2026

1. Introduction

This Privacy Policy describes how Pier ("we", "us", or "our") collects, uses, and shares information when you use our developer platform ("the Service").

2. Information We Collect

Information you provide

• Account information: email address, name, and password when you create an account
• Payment information: processed securely through our payment provider (we do not store card details)
• Content: code, configuration, and other content you deploy through the Service

Information we collect automatically

• Usage data: pages visited, features used, commands run via the CLI
• Log data: IP addresses, browser type, referring URLs, timestamps
• Performance data: request latency, error rates, resource usage of your workloads

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyse usage patterns to improve the Service
• Detect and prevent fraudulent or abusive activity

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: third parties that perform services on our behalf (hosting, analytics, payments)
• Legal requirements: when required by law or to protect our rights
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time.

6. Security

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

To exercise these rights, contact privacy@pier.run.

8. Cookies

We use cookies and similar tracking technologies to operate the Service. You can control cookie settings through your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.

10. Contact

If you have questions about this Privacy Policy, contact us at privacy@pier.run.